Privacy Policy

Introduction

This content is about Lucas Moore Realty Incorporated - a Real Estate Company based on North Carolina - and how it handles privacy policies and concerns. Please note that your privacy is important to us, and we are committed to protecting your personal information. This policy describes how we collect, use, and handle your personal information when you use our services.

Information We Collect

We collect the following personal information when you interact with our services:

• Full Name
• Phone number
• Email
• Address - when applicable
• Communication preferences

How We Use Your Information

We use the personal information we collect solely for the purpose of:

• Contacting you regarding your inquiries or services
• Providing customer support
• Communicating important updates or changes to our services but only if you're an active customer
• Sending SMS messages through our service provider RingCentral for appointment reminders, updates, and service-related communications but only if you're an active customer
• We share your phone number with RingCentral solely for the purpose of delivering SMS messages to you.

We do not use your personal information for marketing purposes or share it with third parties except as necessary to provide our services.

SMS Communications

By filling out the client disclosure form, you consent to receive SMS text messages from us through our service provider, RingCentral. If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

If you have consented to receive text messages from Lucas Moore Realty Incorporated, you may receive messages related to the following (provide specific examples):

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Message frequency varies. Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. You can opt out of SMS messages at any time by replying STOP to any message you receive from us. Reply HELP for help.

Your mobile phone number will be stored securely and processed in accordance with our privacy policy and RingCentral's privacy practices.

The messages we send are not automated. Our agents send you messages to communicate with you based on the services being provided - property management, home owner association, or buying, selling or renting real estate property. We do not send marketing or unsolicited messages. Carrier coverage is not guaranteed. The type of messages you can expect are updates regarding appointments, service updates, and important account information.

To opt out: Reply STOP to any message. You'll receive one confirmation message. Opt-out requests process within 24 hours. You can also opt out by contacting customer support.

Standard message & data rates may apply. Not all carriers are supported. For complete terms: RingCentral Privacy Notice

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as necessary to provide our services. This includes sharing your phone number with our SMS service provider, RingCentral, solely for the purpose of delivering communications to you. Your information is strictly used for maintaining communication between our business and you as our customer.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your personal information is kept confidential and stored securely.

RingCentral acts as our data processor for SMS services. Your data is handled according to RingCentral's Privacy Policy at RingCentral Privacy Notice and our agreement with RingCentral.

Your Rights

You have the right to:

• Access your personal information
• Request correction of your personal information
• Request deletion of your personal information
• Opt-out of communications

Contact Us

If you have any questions about this privacy policy or our handling of your personal information, please contact us at: 910-227-9605 or hello@lucasmoorerealtyinc.com.